Sondex offers detailed technical advice and functionality information whenever a customer is considering the acquisition of equipment, but the customer/supplier relationship does not end with the supply of tools. Sondex Customer Support is second to none, and is provided for the lifetime of the equipment.
Support services we provide:
- Sondex Field Engineers available for on-site commissioning of new equipment
- Field training for engineers & technicians
- Software advice and tutorials
- Technical support
- Technical bulletins issued for new equipment & upgrades
- Competence assessment and training certificates for engineers & technicians
- Tool maintenance, calibration, repair and refurbishment
- Supply of spare parts and consumables
Wherever you are in the world, from our bases in Canada, China, the Middle East, Far East, UK and USA, our highly skilled and experienced field and lab personnel are there for you.
Regional Sales & Customer Support
Our regional offices offer support worldwide for; software, maintenance, calibration, repair, and operational issues.
Use our regional support form to contact customer support online.
Maintenance, Calibration and Repair
Our teams of trained engineers and dedicated spares in Canada, China, the Middle East, Middle East, UK and USA, ensure that all tools returned to us for maintenance, calibration or repair are handled according to Sondex quality procedures and returned to you as quickly as possible. Email us, or call the relevant Sondex location.
Shipping
To send us a tool, it is extremely important that you follow the procedures detailed in the links below, as failure to follow our advice may result in equipment being delayed by customs authorities.
Drilling Tools
Shipping Drilling Tools to Sondex
Lithium battery data sheet (PDF)
Wireline Tools
Shipping to Sondex UK
Shipping to Sondex Canada
Shipping to Sondex China
Shipping to Sondex Middle East (UAE)
Shipping to Sondex USA
Shipping instructions for the Sondex tractor & DECT
Training
Sondex runs regular training courses for customers. We can offer you these at one of our bases or your site, ensuring that all customers are trained and competent in the use of Sondex products.
To arrange for a Sondex engineer to come to your location or for details of the training courses held at our locations see our Training page.
Feedback
We are very keen to get your feedback – whether positive or negative! – on your experiences with Sondex equipment. We will use your constructive feedback to help us develop our existing and future product ranges to make sure they continue to provide the results you require and expect.
Please note that all data supplied is received under strictest of confidence and will not be used for training or marketing without your prior written consent.
If you have been unable to find what you were looking for on this page, please let us know what you were looking for to help us improve it.
We welcome your comments here.
